U.S. Based Virtual Assistant Phone Services
If your in the process of entering the U.S. market with your business or your looking to run your U.S. business remotely and are interested in leveraging a U.S. based virtual assistant, we have the perfect solution for you. For a fraction of the price of hiring full time administrative support, we have a cloud solution that can help you expand your business tangibly into the U.S. without the overheads of full time employment commitments.
Our virtual assistant services provide dedicated call answering and handling 24/7 with trained assistants that can take calls and provide details on your business to existing or prospective customers, take and relay messages to company staff, schedule appointments and follow up calls, transcribe the call details and deliver them to you via email or text message. Our assistants can also screen calls and transfer them directly to you where required.
What is a Virtual Assistant & How Does It Work?
A virtual assistant is a fractional employee that's not a direct employee but a member of our team that can represent your company in the U.S. on your behalf. This includes customer facing inbound call handling, call transfers where required and notifications of the detail and context of calls into your dedicated U.S. phone number.
Pricing Options and Packages
Select from our packages based on projected monthly call volume and the types of premium features required to support your U.S. business plans via our virtual assistant services.
Dedicated U.S. Call Handling
The initial step in setting up your virtual assistant services is to assign your company a dedicated phone number. We have phone lines available in all 50 States with local area dial codes to represent your business.
Once your dedicated U.S. phone line has been configured, your either free to publish that as your U.S. based phone number for your company and we will begin to handle in-bound calls on your behalf, or, you can forward calls from an existing phone number to your new dedicated U.S. phone number and we will handle calls that way.
Our virtual assistants answer calls on your companies behalf and field questions from existing or prospective customers that relate to your business. All calls are recorded and transcribed so you can review them conveniently online and respond to your customers if needed.
Our virtual assistants can also schedule meetings with your customers on their calendars as follow up steps if a sales consultation is needed by checking your and their availability.
Connect With Your Customers
As a key part of the on-boarding process, our virtual assistants undergo an extensive learning process to fully understand your company, products and services so that they can speak to prospective or existing customers authoritatively on your business.
When calls are handled on behalf of your company, specific information can be captured and relayed to you or your team to assist you with either a sales follow up cycle or existing customer follow up depending on the nature of the call. Information that is typically gathered includes.
• Phone number of caller
• First and last name
• Company name (if any)
• Email address of caller
• Location of caller
• Specific questions and context of call
All information captured, including the recorded call and call transcript is then sent to your via email to review.
Pick a Package
Step 1 of the process to get a virtual assistant assigned is to determine how many hours of assistance your company anticipates requiring for your U.S. fractional virtual assistant to provide. We offer 3 tiers to choose from.
Step 2 after you have selected the anticipated time and services required is for us to assign a member of our virtual assistant team to your account. This includes the establishment of communication protocols and services.
Service is Active
Once we have your virtual assistant assigned and configured with all the right communication protocols, your virtual assistant can start handling emails, calls, correspondence and assigned tasks on your company's behalf.
Virtual Assistant FAQs
All calls are recorded and transcribed for you and notifications ae delivered in real time to your email inbox with access to the call recording and transcription.
There are no contract commitments to leverage our virtual assistant services. Being a monthly service you can subscribe upfront and if you wish to cancel after the first month you are free to do so.
If and where required and depending upon your location, time-zone and preferences, our virtual assistants can answer calls on behalf of your company and transfer them to you or your staff where required. Alternatively, messages can be taken and the details of the call, lead and questions delivered to you via email.
Our virtual assistants are available to answer calls on behalf of your business either during standard business hours, whichever U.S. regional time-zone your company is established in or 24/7 around the clock.
Our virtual assistants can support both English and Spanish where required. We provide our standard service in English and can offer the ‘Spanish language package’ upgrade if you wish to also have calls answered and handled in Spanish.
- What Services Do We Provide Our Clients? -
Identity Notarization - US Business Address - Filing Documents with the State - Obtaining an EIN Tax ID - Bylaws and Resolutions - Registered Agent Services - Mail Handling - Business Bank Account - Shipping of All Final Documents - Business Tax Filing Services - Virtual Assistants -
In some cases where required, we will use an online notarization service to validate your identity as the company founder or representative in order to secure a U.S. business address and to pre-screen you for our banking partners. To complete this process we use an online notarization platform, Notarize, the online notary public service.
U.S. Business Address
To open a company in the United States, you are required to have a U.S. business address in the State of incorporation. Once step 1 has been completed, we will obtain a registered business address for you in the state of your company formation. This address serves as a business address and registered mail forwarding address for your U.S. company.
Filing Articles with the State
For step 3 in your company formation process, the filling of articles of incorporation with the state or federal government is required. As part of our U.S company formation services we will file these documents on your behalf. This is part of our incorporation service.
U.S Business Bank Account
We have a diverse array of strategic banking partnerships in place, from wholly online technology based banks, to international, multi-currency account providing banks, as well as more traditional, brick and mortar U.S. banks with physical banking branches in most U.S. States.
Obtaining an EIN Tax ID
An EIN Tax ID is required by the IRS and U.S Banks to track your business associated income and operate your business legally. As part of our U.S business formation services we will obtain an EIN on your behalf. Your EIN confirmation letter will be delivered to your business address.
Registered Agent Services
If you’re forming a corporation or a limited liability company, you’ll need to select a registered agent for your business and provide the agent’s name and address on the formation documents you file with the state. We can provide this service on your behalf.
Bylaws and Resolutions
Bylaws and resolutions are the initial decisions of your corporation’s board of directors and basic "operating rules" of your corporation. As part of our U.S company formation services we will provide initial drafts of these on your behalf. This is part of our incorporation service.
International Docs Delivery
As part of our service for international clients, where you select the option for a corporate kit, we will deliver your business incorporation documents, EIN tax ID forms and any additional selected supplements to you anywhere in the world as part of our service offering.
Business Tax Filing
Utilize our online federal business tax filing tools to file your business taxes for your U.S. company. Our online tax filing tools are specifically tailored to support non-resident owners of U.S. companies in the tax filing obligations.
Virtual Assistant Services
Our virtual assistants provide a dedicated U.S. phone number with intelligent and contextual call answering, transferring and handling on behalf of your company with our assistants being U.S. based and within U.S. time zones to help your company grow.
Download our U.S. Company Formation Brochure -
Access our 25 page brochure on setting up a company in the United States as a non-resident - A step by step overview of our LegalTech company formation platform and services